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Frequently Asked Questions (FAQS)
How do I return a product?
To return a product to Wazawazi, follow these steps:
- Contact us through our website
- We will guide you through the after-sales return process
- Pack the item, including all accessories and the delivery note
- We’ll review and coordinate the return
- Returned items will undergo a quality check
- If valid, your return will be processed
How much time do I have to return a product?
All items purchased on the Wazawazi website can be returned within 7 business days from the delivery date, subject to certain requirements.
What are the valid reasons for returns?
| # | Reason | Description |
|---|---|---|
| 1 | Defective Items | Item is damaged upon delivery or does not match manufacturer’s specifications |
| 2 | Wrong Items | You received an item different from what you ordered |
Note: We do not accept returns if you simply dislike the product (color, material, style). We encourage you to carefully review the full item description before placing your order.
Can I return a product after it has been sold or used?
Wazawazi has a strict policy regarding product returns. Once a product has been sold and either opened, used, or altered in any way, it cannot be returned or exchanged. This policy is designed to:
- Ensure product hygiene and quality for all our customers
- Protect the integrity of our products
- Maintain fair business practices
Exceptions to this policy are limited strictly to:
- Defective items received at the time of delivery
- Incorrect items shipped by Wazawazi
We strongly advise customers to:
- Carefully review product descriptions before purchasing
- Inspect items immediately upon delivery
- Contact our customer service within 7 business days if there are any issues with the product’s quality, functionality, or if the wrong item was shipped
Note: Any return or exchange must be initiated within 7 business days of delivery and must meet our specified return conditions. Products that have been used, washed, altered, or show signs of wear will not be eligible for return or refund.
How do I get a faulty item repaired?
- Contact us through our website
- Repair costs and terms will be determined after we review the item
- Repairs or exchanges typically take 7-14 working days
- If a spare part needs to be imported, repair may take up to 30 days
- Submit the faulty product with all accessories
- Please review our return policy before requesting repair or exchange
How can I track my order?
- We’ll send email or SMS notifications through our shipping partner
- A tracking number will be provided to help you monitor your order status
- If you experience issues viewing your order status, contact us through our website
What are your delivery times?
Delivery time varies depending on the shipping location within Kenya