Wazawazi Return Policy
Eligibility for Returns
All items purchased on the Wazawazi website can be returned within 7 business days from the delivery date, subject to the following conditions:
Acceptable Reasons for Returns
Defective Items
Wrong Items
Defective Items
Item is damaged upon delivery or does not match manufacturer’s specifications
Wrong Items
You received an item different from what you ordered
Non-Returnable Conditions
We do not accept returns in the following circumstances:
- Customer dislikes the product (color, material, style)
- Product has been used, worn, or altered
- Return request is made after 7 business days from delivery
- Product is missing original packaging or accessories
Return Process
Important Recommendations:
- Carefully review product descriptions before purchasing
- Inspect items immediately upon delivery
- Ensure the product meets your expectations before use
To initiate a return, follow these steps:
Contact Us
- Reach out through our official website
- Provide order details and reason for return
Return Validation
- Our team will guide you through the return process.
- Verify the return meets our eligibility criteria
Product Preparation
- Pack the item securely
- Include all original accessories
- Attach the original delivery note
Quality Inspection
- Returned items undergo a thorough quality check
- If valid, the return will be processed
Return Approval
- Wazawazi will review and approve the return
- We will provide return shipping instructions